Champion Window Appointment App

Custom Software Application Improves CX and Increases Conversion Rate

Champion Window Appointment Scheduling App

Goal

Reduce load times to increase conversion rate

Solution

Champion Window had two systems responsible for managing appointment availability data. Red Hawk helped them roll out a change management initiative to reduce their dependency on one system. 

  • Engineered a caching solution that collects and optimizes data from both systems
  • Reduces screen load times for consumers scheduling appointments

RESULTS

The new appointment app and caching solution has had a positive impact on Champion Window consumers:

fast load time icon

15X Faster Screen Load Times

Screen load times were reduced from an average of 15 seconds to a sub-second response time.

increase conversion rate icon

Increase In Conversions

There has been a significant reduction in the number of consumers exiting the sales process during the scheduling process.

SCREENSHOTS