Goal
Reduce load times to increase conversion rate
Solution
Champion Window had two systems responsible for managing appointment availability data. Red Hawk helped them roll out a change management initiative to reduce their dependency on one system.
- Engineered a caching solution that collects and optimizes data from both systems
- Reduces screen load times for consumers scheduling appointments
RESULTS
The new appointment app and caching solution has had a positive impact on Champion Window consumers:
![fast load time icon fast load time icon for Champion Window Appointment Scheduling App](https://redhawk-tech.com/wp-content/uploads/2022/05/fast-load-time-icon.jpg)
15X Faster Screen Load Times
Screen load times were reduced from an average of 15 seconds to a sub-second response time.
![increase conversion rate icon increase conversion rate icon](https://redhawk-tech.com/wp-content/uploads/2022/05/increase-conversion-rate-icon.png)
Increase In Conversions
There has been a significant reduction in the number of consumers exiting the sales process during the scheduling process.