How Do You Feel About Support?
- Are you uncertain about the health of your custom web or mobile application?
- Have you been accumulating unknown technical debt?
- Is your current vendor unable or unwilling to support what they delivered?
- Do you worry about cyber security when it comes to your custom software?
- Are your software users fed up with glitches or errors?
If you answered yes to any of these questions, you need better software application support.
Rely on responsive support.
Save users from downtime.
Be assured your operations are safe and secure.
Addressing Issues Shouldn’t Be an Issue
Software application support is just as important to us as the initial development. Your software application is an asset, and needs regular maintenance and service so that you can realize your ROI. As your business evolves, your applications need to keep up with you and with changing technology. With Red Hawk’s prompt support and regular tune ups, you'll enjoy using your software and increase the value of your investment. Feel relieved knowing your software support and maintenance is taken care of every day.
- Bundled development, support and enhancement services
- One fixed monthly fee
- Long-term client relationships
Take Frustration Out of the Equation
Our job isn't complete when your application launches. It has just begun. Managed services are an integral part of our software application support. Imagine software with minimal to zero downtime on a fixed fee that you can budget for. No unexpected costs, no nickel and dime support fees. No headaches.
In It for the Long Haul
We provide ongoing enhancements for your software.
Because nobody likes to wait.
Our team runs on decades of experience.
Put Your Custom Products in Good Hands
Our managed software application support plan is offered as a bundled package with our software development services. Rest easy knowing your user support is handled by our team, as well as ongoing maintenance and updates. We’ll develop, maintain, enhance and provide technical support services for your custom web, mobile or middleware application and distribute fees evenly over the term of the contract. We’ll provide performance reports, categorizing services delivered as maintenance, technical support, enhancements or technical debt.
Another Option: Service Level Agreement (SLA)
The team at Red Hawk Technologies is here to help. If you’re interested in the same level of care as managed services, but prefer to be billed for work-to-date each month, we offer the service level agreement option. SLAs are also appropriate for some consulting engagements.
Mind If We Check Under the Hood?
Is your custom software purring along or sputtering? If you’re not sure what’s really going on under the surface, our code evaluation services can help. Getting to the root of the problem and resolving it as quickly as possible will help you retain users and reduce the risk of not achieving your ROI.
“Red Hawk was able to make a large and complex project manageable. We will continue to reach out to Red Hawk each time we have the opportunity.”
Vice president, funding company
How Software Application Support Makes a Difference
Is Your Development Company MIA?
Custom software can’t be delivered like a pizza: You need ongoing support to keep it up to date and performing the way it should. Don’t take risks with a “drop it and go” approach.