To easily and efficiently connect the BEST customers to concierge services and create significant efficiency gains for internal staff.
Working together, we developed a plan to seamlessly integrate mobile phones with their best-in-class customer service. Our team:
- Launched a mobile application on iOS and Android for BEST customers to request concierge services.
- Launched a mobile application on iOS and Android for BEST concierges to fulfill customer requests.
The mobile applications developed for Best Upon Request significantly improve their customers’ experiences and reduce manual processes for employees. The Concierge-facing app has reduced the time internal team members spend on administrative tasks by 50%. Red Hawk’s unique service model provides BEST with ongoing technical support, maintenance and enhancements.
Improved Customer Communication
Customers can communicate and track requests on the go, plus view service history and access vendor options.
The new app enables BEST to expand their customer reach and enhance their capabilities.