Red Hawk Updates
AI Chatbot Proof of Concept for Enterprise Customer Service
The Challenge The knowledge was there. The access was not. A North American specialty manufacturing company supports customers in highly regulated, technically complex markets. Customer service teams are expected to deliver fast, accurate answers around product specifications, safety data, compliance requirements, and prior issue resolution. But the information powering those...
CIO Influence: Elevating IT Leadership in the C-Suite
TL;DRCIOs can't earn influence in the C-suite with metrics alone. According to Gartner, only 18% of IT teams tailor their message to the audience and channel-and that disconnect limits IT's strategic impact. To elevate their role, CIOs must: Connect technology initiatives directly to business outcomes Adapt their message to executive...
Are AI Chatbots Still Worth It? Here’s the Honest Answer
TL;DRAI chatbots aren't dead-they've evolved. The difference between a chatbot that saves you money and one that frustrates your customers comes down to strategy. When you launch with a clear business goal, integrate it with your data, and design a smart human handoff, chatbots deliver measurable ROI. If you roll...
After the Clickable Prototype
Volume 2 - Issue 7 The decisions, discipline, and systems that determine what scales A Message from Matt There's a moment I often see when leadership teams review a clickable prototype. The conversation slows down. Not because everyone agrees-but because the work gets more serious. Tradeoffs become visible. Ownership gets...
