Matt Strippelhoff
Scaling a Software Development Firm Without Sacrificing Culture
TL;DRScaling a software development firm isn't just about growing revenue or headcount-it's about designing systems, leadership, and decision-making that allow culture to scale alongside the business. At Red Hawk Technologies, our growth-including multiple Inc. 5000 recognitions and recent internal promotions-has been guided by clear operational discipline and deeply held core...
AI Chatbot Proof of Concept for Enterprise Customer Service
The Challenge The knowledge was there. The access was not. A North American specialty manufacturing company supports customers in highly regulated, technically complex markets. Customer service teams are expected to deliver fast, accurate answers around product specifications, safety data, compliance requirements, and prior issue resolution. But the information powering those...
CIO Influence: Elevating IT Leadership in the C-Suite
TL;DRCIOs can't earn influence in the C-suite with metrics alone. According to Gartner, only 18% of IT teams tailor their message to the audience and channel-and that disconnect limits IT's strategic impact. To elevate their role, CIOs must: Connect technology initiatives directly to business outcomes Adapt their message to executive...
Are AI Chatbots Still Worth It? Here’s the Honest Answer
TL;DRAI chatbots aren't dead-they've evolved. The difference between a chatbot that saves you money and one that frustrates your customers comes down to strategy. When you launch with a clear business goal, integrate it with your data, and design a smart human handoff, chatbots deliver measurable ROI. If you roll...
