Champion Window Appointment App

Custom Software Application Improves CX and Increases Conversion Rate

Goal

Reduce load times to increase conversion rate

Solution

Champion Window had two systems responsible for managing appointment availability data. Red Hawk helped them roll out a change management initiative to reduce their dependency on one system. 

• Engineered a caching solution that collects and optimizes data from both systems
• Reduces screen load times for consumers scheduling appointments

Results

The new appointment app and caching solution has had a positive impact on Champion Window consumers:

Screenshots